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Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties.

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the upmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or e-mail us.

 

GDPR Policy Compliance:

What we do with your information?

All data collected during checkout is in order to aid the process of purchasing a service and delivering the service to the customer.

The name, email address and phone number are used for contacting customers if there are any issues regarding their application. Customer email addresses are also used to keep customers updated via email notifications.

Customer addresses are used for billing purposes and for determining the delivery address.

Personal information such as name, company and contact number are in order to contact those relevant in dealing with certain applications (e.g. contacting HR of your company if your order is via a company).

Your personal details are never disclosed to 3rd parties unless you have given your explicit consent.

 

Data Stored

Those who have made orders, including those who have made an account on our website, will have their details stored on our servers indefinitely so that they can easily access them in the future and avoid retyping their information. You are at liberty to log into your account and change or delete any of this information. You also have the option of deleting your entire account in the ‘Account Details’ section after logging in, along with all the personal details within the account. Alternatively, you may email us at marketing@gulfvisa.com regarding any concerns.

Anonymous information is kept for tax and accounting purposes.

 

Data Transfer:

We only transfer data to the payment processor ‘Payzone’ in order to process your payment. We do not store credit card details nor do we share customer details with any 3rd parties. Please check the privacy policy and terms of conditions from Payzone when making your payment using credit card (you are automatically transferred to their page when selecting card payments) for further information regarding payment detail protection.

If you have any problems regarding your data protection then feel free to email us at marketing@gulfvisa.com.

You can withdraw your consent at any time. Please email us at marketing@gulfvisa.com to do so or delete your account online by logging into your personal account.

You are at liberty to obtain confirmation as to whether or not we have processed your personal data or not. If we have done, you are at liberty to know what data we have processed, for what purpose and who has accessed it. Any inaccurate data regarding yourself can be rectified upon your request without undue delay and hindrance. You are also at liberty to request restriction of the use of your data.

You may request for the removal of any personal data concerning you at any time if we no longer need the data for the purpose it was collected (i.e. delivery of a service). The only data kept will be extremely particular and necessary such as order history (to prove a service was delivered). You will be informed what this is if this is relevant to you.

We will always inform you if we have transferred data to a 3rd party. However, we will never do so unless we have your explicit consent beforehand.

 

Data Breaches:

In the event of a data breach, we will automatically notify a supervisory authority and all affected customers. We will do this within the 72 hours as stipulated in Article 33 of the GDPR rules.

If the data breach is likely to impact customers data, we will inform all affected customers without undue delay, describing the breach.

Our website platform is GDPR-friendly and by default only keeps and processes information required for eCommerce business website processes. Within customer profiles, any customer can delete their profile (right to be forgotten) which will remove the data stored in the profile. Anonymous customers may request the removal of their data via the contact us form or by emailing marketing@gulfvisa.com.

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